Why novatoto Requires Account Verification
Account verification protects both you and novatoto. From our perspective, verification prevents fraud, money laundering, and underage access. From your perspective, it ensures that your account is secure and that your withdrawals go to the correct person. Verification is a standard practice across regulated gaming platforms.
On novatoto, verification is mandatory before your first withdrawal. You can deposit and play without verification, but once you request a withdrawal, our system flags your account for verification if it has not been completed. This means you cannot access your winnings until the process is done. We recommend verifying your account early — it takes only a few minutes and removes this barrier later.
Verification also unlocks access to higher deposit and withdrawal limits. New, unverified accounts have lower limits to reduce risk. Once verified, your limits increase, so you can move larger amounts in and out of novatoto without restriction.
The verification process is confidential. We do not share your personal information with third parties. Your documents are stored securely and used only for verification purposes. If you have concerns about data privacy, our novatoto support team can explain our security practices in detail.
Documents You Need for Verification
novatoto requires two types of documents: identity proof and address proof. Identity proof confirms who you are. Address proof confirms where you live. Both are standard requirements for regulated gaming platforms.
Identity Documents
Acceptable identity documents include:
- National ID card (KTP for Indonesian residents)
- Passport
- Driver's license
- Military ID or government-issued ID
Your identity document must be current (not expired) and clearly show your full name, date of birth, and photo. The document must match the name and date of birth you provided when creating your novatoto account. If there is a mismatch, verification will be delayed while we clarify the discrepancy.
Address Documents
Acceptable address documents include:
- Utility bill (electricity, water, gas) dated within the last 3 months
- Bank statement dated within the last 3 months
- Government-issued letter or certificate showing your address
- Rental agreement or property deed
Your address document must clearly show your full name and current address. If your address has changed recently, use the most current document available. If you live in Jakarta, Surabaya, Bandung, Medan, or Semarang, any of these documents will work as long as they are recent and legible.
Verification is a one-time process. Once approved, your novatoto account remains verified, and you can withdraw freely using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank.
How to Submit Documents on novatoto
Submission Process
Log into your novatoto account and navigate to Account Settings. Select Verification or Account Verification. You will see a form asking for your identity document and address document. Upload clear, legible photos or scans of both documents.
Ensure the images are well-lit and show all relevant information. Blurry or partially obscured documents will be rejected, and you will need to resubmit. Once you upload both documents, click Submit. Our novatoto team will review them and notify you of the outcome.
Document Requirements
Documents must meet these technical requirements:
- File format: JPG, PNG, or PDF
- File size: Maximum 5 MB per document
- Resolution: Clear enough to read all text and see the photo
- Both sides: If your document has two sides (like a passport), upload both
If your document is a physical copy, photograph it with a smartphone or scan it. Make sure the entire document is visible in the frame and that lighting is even. Avoid shadows or glare that obscure text or the photo.
Verification Timeline and Status
After you submit your documents, novatoto reviews them within a standard processing window. Most verifications are completed within one business day. During peak periods (around Idul Fitri, Idul Adha, or Imlek holidays), processing may take longer, but we aim to complete all verifications as quickly as possible.
You can check your verification status in your novatoto account at any time. Your account will show one of three statuses: Pending (documents submitted, under review), Approved (verification complete, you can withdraw), or Rejected (documents did not meet requirements, resubmit required).
- Pending Status
- Your documents are being reviewed. You can continue playing on novatoto but cannot withdraw until verification is complete.
- Approved Status
- Verification is complete. You can now withdraw using mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment.
- Rejected Status
- Documents did not meet requirements. Check the rejection reason and resubmit corrected documents.
- Support
- If verification is delayed or rejected, contact novatoto support for clarification and assistance.
Common Rejection Reasons and How to Fix Them
Verification is rejected for specific reasons. Understanding these reasons helps you resubmit successfully.
Common Issues
- Document is blurry or partially obscured
- Name on document does not match novatoto account name
- Address document is older than 3 months
- Document is expired
How to Fix
- Retake the photo in good lighting; ensure all text is readable
- Update your novatoto account name to match your document
- Obtain a recent utility bill or bank statement
- Use a current, valid document
After Verification: Withdrawals and Account Features
Once your novatoto account is verified, you can withdraw your balance to any of our supported payment methods: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Withdrawal requests are processed within standard timeframes — most complete within one business day, depending on your bank.
Verified accounts also unlock higher deposit and withdrawal limits. You can move larger amounts in and out of novatoto without additional approval. This is especially useful if you play high-stakes live-dealer tables (Dragon Tiger, Sic Bo, roulette) or place large sportsbook bets during Liga 1 or Piala AFF seasons.
Your verification status remains active indefinitely. You do not need to reverify unless you change your personal information (name, address) or if novatoto requests updated documents for compliance reasons.