novatoto Terms of Use
When you create an account on novatoto, you agree to the terms that govern how we operate our platform and how you use our services. These terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the legal framework under which novatoto operates. We set out these terms to ensure clarity and fairness for all players.
Our novatoto platform offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All activity on novatoto is subject to these terms. We encourage you to read them carefully before you deposit or place any bets.
Our services are available only where local law permits. Users are responsible for verifying that access and use of novatoto comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.
Account Opening and Eligibility
To open an account on novatoto, you must be at least 18 years old and legally able to enter into binding contracts in your jurisdiction. You provide your name, date of birth, email address, and phone number during registration. The information you provide must be accurate and current. If we discover that you have provided false information, we reserve the right to suspend or close your account.
You are responsible for keeping your novatoto login credentials confidential. Do not share your password or allow others to access your account. If you suspect unauthorized access, contact our support team immediately. We are not liable for losses resulting from unauthorized account access if you have failed to protect your credentials.
We may refuse to open an account or close an existing account at our discretion, without providing a reason. This includes accounts that violate our terms or pose a risk to novatoto or other players.
Deposits and Withdrawals on novatoto
We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed according to each payment provider's terms and timing. Most deposits appear in your novatoto account within minutes, but processing times may vary depending on your bank or payment method.
Withdrawals from your novatoto account are subject to account verification. You must provide valid identity and address documentation before your first withdrawal. Once verified, you can withdraw to any of our supported payment methods. Withdrawal requests are processed within standard timeframes — most complete within one business day, subject to your bank's processing window.
We reserve the right to refuse or delay a withdrawal if we suspect fraud, money laundering, or violation of these terms. We may also request additional documentation to verify the source of funds or the legitimacy of a withdrawal request.
- Deposit Methods
- mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment all supported on novatoto.
- Verification
- Account verification is required before your first withdrawal on novatoto.
- Processing
- Deposits typically appear within minutes. Withdrawals process within standard timeframes subject to bank processing.
- Limits
- Deposit and withdrawal limits apply to all novatoto accounts and may vary by account status.
Bonus Terms and Conditions
We may offer bonuses, promotions, or special offers to novatoto players. Any bonus is subject to specific terms and conditions that we communicate at the time of offer. Bonuses may include deposit matches, free bets, or free spins on slot games. Each bonus has wagering requirements, time limits, and game restrictions that you must meet to withdraw bonus funds.
Bonuses on novatoto are non-transferable and cannot be exchanged for cash. If you close your account, any unused bonus is forfeited. We reserve the right to cancel or modify any bonus at any time. If we suspect abuse or manipulation of bonus terms, we may forfeit the bonus and any winnings derived from it.
Game Rules and Settlement
All games on novatoto operate according to published rules. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) are managed by professional dealers and settle in real time. Sportsbook markets settle according to official league results. Slot games use certified random number generators (RNG) and settle automatically.
We are not responsible for technical failures, internet outages, or other circumstances beyond our control that affect game play or settlement. If a technical issue occurs during a game, we will investigate and make a fair determination based on available evidence.
Dispute Resolution and Complaints
If you have a complaint about novatoto or a specific game or transaction, contact our support team. We will investigate your complaint and respond within a reasonable timeframe. If we cannot resolve the dispute informally, we may refer it to an independent dispute resolution service.
Any legal disputes arising from your use of novatoto are subject to the laws of the jurisdiction where novatoto is licensed and operated. You agree to submit to the jurisdiction of the courts in that location for any legal proceedings.
We at novatoto are committed to fair play, transparent operations, and responsible service to all players in supported jurisdictions.
Our novatoto Privacy and Data Protection Policy
We collect personal information from you when you create an account on novatoto, make deposits, or interact with our platform. This information includes your name, date of birth, email, phone number, and payment details. We use this information to verify your identity, process transactions, and comply with legal obligations.
We do not share your personal information with third parties except as required by law or to process your transactions. Your data is stored securely and protected by industry-standard encryption. We retain your information for as long as your novatoto account is active and for a reasonable period afterward to comply with legal requirements.
Jurisdiction and Legal Notice
Our services on novatoto are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of novatoto comply with their own jurisdiction's regulations.
If you access novatoto from a jurisdiction where our services are not permitted, you do so at your own risk. We are not liable for any consequences of unauthorized access or use in restricted jurisdictions.
These terms are governed by the laws of the jurisdiction where novatoto is licensed and operated. Any amendments to these terms will be posted on our platform. Your continued use of novatoto after amendments constitutes acceptance of the updated terms.
Contact and Support
If you have questions about these terms or need assistance with your novatoto account, contact our support team through the platform. We provide multilingual support in English and Indonesian. Our team is available to help with account issues, game questions, deposits, withdrawals, and dispute resolution.
Players across Jakarta, Surabaya, Bandung, Medan, and Semarang can access the same support services and terms. We maintain consistent policies and fair treatment for all novatoto users in supported regions.